NIIT Technologies Ltd, the global IT services provider headquartered in New Delhi, has been ranked No. 1 in the Black Book of Outsourcing, a Datamonitor company's 2009 Travel Industry survey.
The 2009 Travel Industry survey investigates over 240 contracts held by 1320 of the top airlines, travel agencies, airports, hotel chains, cargo companies and other travel corporations globally. Last year too, NIIT Technologies had received the Top Honors in the 2008 Travel Industry Survey. Commenting on the achievement Arvind Thakur, CEO, NIIT Technologies Ltd., said, "We are extremely pleased with our overall ranking. I am particularly proud of the faith our customers have exhibited in our abilities and services. Being acknowledged at the top spot for the second consecutive year is recognition of our commitment to the global travel sector and continued focus on delivering the best solutions for our clients.”
According to the survey findings, NIIT Technologies won the Top Honors and excelled in the Travel Transportation and Logistics segment. The criteria for the rankings were on the grounds such as Trust, Scalability, Reliability and Process Orientation and hence, it positioned NIIT Technologies as a strong IT Services provider in the focused segment.
The Travel, Transportation & Logistics vertical is a key focus of NIIT Technologies with 29 percent of its revenues arising from services to this sector. It serves more than 50 customers and offers them multiple business models to choose from. Narayanan Kallapiran, Global Head – Travel Transportation & Logistics, NIIT Technologies Ltd., said, “This is quite an accomplishment for our travel vertical. NIIT Technologies has extensive travel industry knowledge and deep understanding of unique technologies deployed by the industry. This Top Honors recognizes our long history of success and it is through the dedication and commitment of our team that we are able to deliver superior business results.” According to the survey findings, NIIT Technologies won the Top Honors by being ranked as No.1 in ITO, BPO as well as bundled ITO/BPO services.
The survey ranked vendors on 18 key criteria and NIIT Technologies excelled in Innovation, Trust, Breadth of Offerings, Support and best of Breed Processes. The Black Book of Outsourcing's survey, together with Datamonitor's excellent research and consulting capability offers integrated, expertise-led, sourcing knowledge about the complex and dynamic outsourcing marketplace. The annual study recognizes excellence amongst global service providers that demonstrate superior management practices, leadership and outstanding performance."