Patni Computer System has announce that Cable a Wireless International (CWI) and Patni Computer Systems announced the completion of Project Liberate - a system modernization programme for the CWI full- service telecoms business operating in 38 countries.
The programme involved a complete re-engineering of CWI`s existing CIS system. Patni has built a comprehensive web-based solution that enables easy access for customer service teams and is compatible with other applications. As a trusted technology partner, Patni was tasked with modernising not only the applications but also the associated processes.
The partnership between Patni and CWI allows its business units to offer a faster and more reliable service to their customers. The new platform has improved the time it takes to resolve customer queries and has improved operational efficiency.
The browser-based application is based on an Open source and Web service platform. The new system is now being rolled out across 28 countries in which CWI operates, and is already being used to support operations in new markets such as Africa.
As a browser-based application, the programme has also been opened up to customers directly, enabling self-service access to account details. This functionality is being rolled out in the Caribbean region, Panama, Africa and Macau and has boosted customer service levels.
The programme involved a complete re-engineering of CWI`s existing CIS system. Patni has built a comprehensive web-based solution that enables easy access for customer service teams and is compatible with other applications. As a trusted technology partner, Patni was tasked with modernising not only the applications but also the associated processes.
The partnership between Patni and CWI allows its business units to offer a faster and more reliable service to their customers. The new platform has improved the time it takes to resolve customer queries and has improved operational efficiency.
The browser-based application is based on an Open source and Web service platform. The new system is now being rolled out across 28 countries in which CWI operates, and is already being used to support operations in new markets such as Africa.
As a browser-based application, the programme has also been opened up to customers directly, enabling self-service access to account details. This functionality is being rolled out in the Caribbean region, Panama, Africa and Macau and has boosted customer service levels.
Source :www.biginfotech.in
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